2 months of no responses and resolution

My mother in law bought me the Tempur Ombracio pillow, which I have used many times and love. To my surprise the pillows design was changed and these changes do not reflect on the packaging. I returned the pillow to the store in January and explained to the gentlemen (Lionel) at the store that this pillow was very different and I was not happy with it. He called head office and told they had redesigned the pillow. I told him that this pillow did not give me enough support and he said he would call Head office. I did not hear back from him for 3 weeks, and when I called the store, I was told he no longer works there. I explained again, and they contacted head office again. Two weeks later, someone called me from the store and told me I could come in and choose another type of pillow. I returned to the store this weekend, to find a trainee behind the desk who knew nothing abut this. The traineee then phoned another lady (who I can only assume is the manageress) who again said she didnt call me and was still waiting on head quarters for instructions but would call me the next day. I still havent heard back from Tempur, and it is 2 and half months later.