Worst service I have ever received

<p>I ordered books for varsity a while back (2 weeks). When I phone the call centre to inquire if it has been dispatched. I get a different story from every person. One says it will arrive on Thursday (being today 19/01), other one says they waiting for one book and other one says they have received the book but not dispathed? </p> <p> </p> <p>I have an assignment due on the 20th of FEB - quite lenghtly and difficult on the animal anatomy.</p> <p> </p> <p>When the call centre guys hear I am angry - they get very sarcastic and are no help at all. 3 different people said thye would phone me back and I never received feedback from one of them. I think your call centre agents need some extensive training on customer service!!</p>