YZ
Yvonne Z

1 reviews | Active since Feb 2017

21 Feb 2017, 12:35

WORST SERVICE EVER!

<p>I have ordered University books from Van Schaik online and paid (in full) on the 26 January 2017.</p> <p>My order is still outstanding!!! When phoning ********** either nobody answers or I get the same reply "your order is not ready, I have to phone, I will phone you back". They never return you call, I left a message for the supervisor because they can't transfer your call to the supervisor. He/she also doesn't bother to phone you back. </p> <p>The emails to ********** also remain unanswered.</p> <p> Quick to take the money but poor (non existing) to do the delivery or be helpfull. </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply11 Mar 2017, 10:45
Official

HI Yvonne

Thank you for taking my call. I apologise for the inconvenience you suffered with the delays in orders due to our system problems and high demand for books.

Thank you for your patience and feedback. We take it to heart and will use it to up our level of customer service.

Kind regards and best wishes with the academic year ahead.

Melanie Foxcroft

Brand Manager

Van Schaik Bookstore