Very very poor service

<p>I bought a Commercial law book and deposit the money on the 21/02/17. I phoned Van schaik on the 22/02/17 speak to one of their Consultant, he told me that the money hasnt reflected yet, i should wait for the money to reflect then receive my book. Then when seing that nothing is happening, no one is updating me about my book then i decided to phone them again on Friday, to my surprise another consutant told me that i was supporsed to send them the proof of payment then the process will start to take place. I mean why didnt the first consultant on the 22nd tell me that, again i phoned today to check the progress then now i am being told to wait 4-5 days to received the book. This is really annoiying and very bad, the thing is i am in really need of the book.</p>