VERY BAD CUSTOMER SERVICE FROM VAN SCHAIK BOOKSTORE

<p>I made an online order 24/01/17. Received email confirmation. Made payment 25/01/17, physical cash deposit at STd Bank, emailed proof of payment on the very same day. No response. Contacted them on Monday. Cannot pick up payment, did not see email. After I resend email they now see it. No response as to when I can expect to receive the book I have ordered for my daughter for school. We need this urgently and used Van Schaikl because its advertised as 3 days delivery. No apologies from customer care staff, no response to emails. Called the Pietermaritzburg branch. Unhelpful staff there as well. Cannot direct you to the right person, do not try to help. This is absolutely unacceptable customer service. People need to be trained to deal with the public, with clients, to have respect. Very disappointed!!!!!</p>