1 reviews | Active since Feb 2017

06 Feb 2017, 17:20

Van Schaik should go offline

<p>I ordered 2 school books with 2 separate orders, online, from Van Schaik on the 13th of January 2017. At the time of placing the order their website showed that the books are in stock and ships within 3 days. The first order was delivered as promised. I am still waiting for the second order. When I phoned them they indicated that the supplier is out of stock. I specifically ordered from them because their website indicated that they have stock. I would have ordered from another supplier if they did not have stock. They also told me that they don't know when the supplier will have stock. There is no order tracking on their website nor do they send any notifications about delays. This is my first and last time I will use this useless online service provider. Now my kid has to suffer!</p>

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Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply13 Feb 2017, 15:17
Official

Dear Mr Craig Wayne Fisher

We apologise for the delays and unfortunate circumstances outside of our control. We tried our best to assist you, but on your request arranged a refund.

We wish you all of the best.

Kind regards

Melanie Foxcroft

Brand Manager, Van Schaik Bookstore