Van Schaik Hatfield

I had an awful experience. Firstly I went to the store waited in line for 15 minutes just for the person behind the desk saying they cannot help me I have to order online.

Then after ordering online, no information on the book being delivered, no email, no sms, nothing at all. I had to call customer support just to have a snarky reply saying that my book is ready for collection.

When ariving to the store for the second time I waited in line for another 10 minutes just for someone to tell me go sit on the bench and wait.

After about 20 minutes I get up to ask what is going on, I approach one of the people behind the desk. The person does not acknowledge me at all, after I greeted them politely and eventually looks up just to tell me very abruptly that “its on its way”. Waiting another few minutes someone eventually comes out from the back and hands me the book.

This is a very inefficient process and there is no structure to it at all. Everyone stands in one line and eventually gets directed to a point where they are assissted with very unhelpful staff that clearly do not want to be there.