Van Schaik and the InternetExpress Couriers delivery fail.. who's wrong??

<p>I ordered books from Van Schaik bookshop in two occasions same day, paid for both orders 100793 and 100788 using Sbux, both orders had a delivery fee charge. As per usual delivery requirement I put in my delivery address which was accepted by their system. Fast forward to today, I was called by the courier company representative who did not state his name asking or instructing me to either go fetch my order in Nongoma which is 40 km from where I stay or pay extra for them to deliver my parcel. Because they do not regard my place as a town , I was puzzled and explained to him I had no idea about all that and he hurled insults at me telling me there's a lot of people serviced by them and they always adhere to their demands. All this for me was very troubling since I was never the one who requested InternetExpress couriers services but Van Schaik bookstore. I am a student,I have not received my books, have contacted Van Schaik bookstore as my service provider and who I paid for, for answers both by email and called only to hold till I got cut off. </p>