Unbelievable lack of service

<p>Order ***</p> <p> </p> <p>I used their online store to buy a book on Monday, 13 February 2016 and according to the message on their website, the book gets shipped within a day (blatant lie). I had to follow up on the Wednesday and I was told that there was a problem with their system (how about letting me know in advance before I ask if you have any courtesy at all?) and would arrange for the book to be delivered on Thursday (another lie). Finally, a book was delivered on Friday, 17 February 2017; guess what, not the book I ordered! <Angry> I sent them a message on the same Friday and asked them to rectify the error (do you think I got a reply?). I sent a follow up on Monday (Do you think they responded this time? Who are you kidding!). Now I am stranded because the money I raised to buy the book did not come easy and now I have to go and hustle more money to get the book, but money is not the only thing they cost me, I am now running out of time to submit my assignment. Do you think they care! YOU PEOPLE ARE PATHETIC BY ANYONE'S STANDARDS AND SHOULD NOT BE ALLOWED TO RUN A BUSINESS BY ANY GOVERNMENT THAT HAS ANY CARE FOR THE EDUCATION OF ITS CITIZENS.</p>