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zunairah I

1 reviews | Active since Aug 2015

07 Mar 2017, 12:57

unacceptable service

<p>I placed an order on the 22nd Feb and proof and payment was sent the same day . to date i have not received the book, i have sent emails to Kananelo and no response, i have tried calling and no one answers. The book ordered is for Unisa and this is hindering me from completing my assignments. if you cant give me the book , then refund my money.</p> <p>the service is unacceptable and makes me think twice about using Van Schaik again</p>

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Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply17 Mar 2017, 21:25
Official

Hi Zunairah

We apologise for the delay in your order. I believe the communication issues with the delivery of your book with the couriers have been resolved and it's now safe in your hands.

We wish you all of the best with your academic year and future endeavours.

Kind regards

Melanie Foxcroft,

Brand Manager, Van Schaik Bookstore