the worst service ever received

<p>my friend and I went to the bookstore to enquire about a book he has ordered which it's assignment is due on the 1st March 2017,he 1st went to the store on Tuesday 7th Feb 2017 but only to find out that the book was sold out and when ordered it will be available in store within 3working days and that they will give him a call when the book gets to the store. We decided to drive from our home to Boksburg and ask on the progress of the order and when we got there was shocked by the level of service those ladies were giving. One was talking to a client with her hand on her chin as if she was not interested in the client she was assisting and the lady who was assisting us by the name of Maria whom I don't even know that's her real name because none of them had name tags on,I even had to ask her for her name before I left the store was so rude. When we told her what we needed she told us we had to wait for a call as they said they would call but we told her we saw the 3 days pass and decided to come and check. She then told us that there is no guarantee that the book will be instore before month end when we suggested that maybe it will be instore before the end of the month. She then told us we can just catch a taxi to Braamfontein seeing that we are in a hurry to get that book.I work with customers everyday and know sometimes things don't always work the way we expect them to but by making the client understand the situation that the books are ordered straight from the supplier,whom sometimes delivers late is understandable.I also did not appreciate the fact that she kept rolling her eyes when she spoke to us like she was doing us a favour in speaking to us. She did not even bother going into her system to check if the book was really ordered and what was the progress of the order. I am really disppointed that such a high level bookstore is being dragged down by people who do not want to practice the value's of the business. </p>