TK
Thabang K

1 reviews | Active since Feb 2017

10 Feb 2017, 18:19

Thank you Mokondi for delivering as promised

<p>My order had been undelivered for almost 3 weeks. Mokondi informed it was only packed on the 1/2/2017 (Van Schaik should inform clients whenever they can't deliver on time - so unacceptable ). Mokondi promised to find out where my order was. As promised I received an sms with tracking information confirming when my books will be delivered. My books are home after a 20 day long wait. Thanks to Mokondi </p>

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Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply13 Feb 2017, 15:10
Official

Dear Thabang Kgafela

Thank you very much for your feedback. We appreciate your patience and take your suggestions on what would improve our level of customer service to heart.

We wish you all of the best and may your next shopping experience with us exceed your expectations.

Kind regards

Melanie Foxcroft

Brand Manager, Van Schaik Bookstore