1 reviews | Active since Aug 2015
Textbook Order
<p>I ordered my sons textbooks (92640) online and paid on the 29th December 2016. I have still not received his books even though I have phoned and sent messages on facebook. School starts tomorrow and he will be going in with no textbooks. Great way to start a new year. This is shocking to say the least and will be putting a lot of pressure on an 11 year old. I do not think I will be using this company ever again</p>
Just phoned now and spoke to Puleng Dlamini. Was told that there is a high demand for school books at the moment so that is just the reality of it. This is really not the way to handle your customers. You are more than happy to take our money but tough luck if you don't deliver. I have also been told that they source the books from the stores and the stores don't always send them as they also have customers. Well I went into the K90 store to get the books directly from them and I was told I can only order online, If I have to order online then so can everyone else.
Just phoned now and spoke to Puleng Dlamini. Was told that there is a high demand for school books at the moment so that is just the reality of it. This is really not the way to handle your customers. You are more than happy to take our money but tough luck if you don't deliver. I have also been told that they source the books from the stores and the stores don't always send them as they also have customers. Well I went into the K90 store to get the books directly from them and I was told I can only order online, If I have to order online then so can everyone else.
Received a phone call from Melvin last night. Thank you for explaining the situation. It is appreciated. If all the staff explained the situation like you did you would not have a problem at all
Received a phone call from Melvin last night. Thank you for explaining the situation. It is appreciated. If all the staff explained the situation like you did you would not have a problem at all
Dear Glynnis
Thank you for being so understanding and patient. We value your business, as well as the feedback you gave us to better our service.
Again, our apologies for the delay in your order.
Best wishes
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Best regards,
Dear Glynnis
Thank you for being so understanding and patient. We value your business, as well as the feedback you gave us to better our service.
Again, our apologies for the delay in your order.
Best wishes
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Best regards,