Terrible service at Kimberley branch

<p>I went to the branch in Kimberley to purchase all my prescribed books. A sales person named Eugene tried to help me after battling to get his correct email address over the phone in order to see if the branch had the books available and to check pricing. He informed me that 2 of the 5 books I wanted was out of stock the 1 would arrive the following week Tuesday and the other would take 3 weeks as it was out of stock at the supplier. I got home only to see that one of the 3 books they had in stock was the wrong book he gave me. Went back to the shop the next Tuesday to collect the other book and to exchange the wrong book only to see that he had also ordered the wrong book for me. Now I had to google pictures of the book to show him what I am looking for. He than finally got me the right book I needed. I gave him the ISBN of the book I want in exchange of the wrong book he gave me the previous week only to find out this book too is out of stock and I had to go back the next week Monday to collect that book. I asked about the book that was going to take 3 weeks to order and showed him a picture of this book too and all of a sudden he took the book out from under the counter, really?? Arrived at the store Monday only to have the security guard tell me they moved to another location!!! How terrible is this! It took me 2 days of phoning head office to find out where the new location is went to the store and was told now they will only open Monday they can't help me! It is honestly the worst of the worst clueless people I have ever had to deal with. Shocking!!!</p>