Terrible Customer Service

<p>I ordered and paid for my books almost a month ago and i was informed that one of the books was out of stock and it was a special order. My issue is that i needed those books arguently and i could have been informed prior to making a payment that the one book is out of stock and i should buy it elsewhere.</p> <p> </p> <p>whenever i call to inquire about my book i am either put on hold or the sales consultant who assisted me is busy.this is frustrating and disappointing, they are derailing my studies on top of that i was told that my book was dispatched but even today it is still not delivered.</p> <p> </p> <p>I will never buy books from Van schaik again and i never had this issue with them during the previous years.</p> <p> </p> <p> </p>