aN
awelani N
1 reviews | Active since Nov 2013
12 Feb 2015, 15:08
She shouldnt be working with customers
I called Van Schaik Braamfontein after I contacted head office who advised they had two copies of a book that I need urgently. unfortunately I had to speak to Lerato who was rude and not willing to assist. I asked her about the two copies they had and her answer was rude and offish. not a way to speak to a customer.
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Van Schaik Bookstore's replyOfficial
13 Feb 2015, 16:00Hello aweporsh,
Thanks for bringing this to our attention as good service delivery is important to us and we take every complaint very seriously.
Unfortunately by the time you contacted the Braamfontein branch the 2 copies were no longer available. We did offer to order the book for you from another branch, which you declined, which is absolutely your prerogative.
We did address your complaint about our employee being rude to you as that's not how we conduct business. We apologise for that and if you need any further assistance we will be happy to help.
We wish you all of the best with your studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Kind regards
Thanks for bringing this to our attention as good service delivery is important to us and we take every complaint very seriously.
Unfortunately by the time you contacted the Braamfontein branch the 2 copies were no longer available. We did offer to order the book for you from another branch, which you declined, which is absolutely your prerogative.
We did address your complaint about our employee being rude to you as that's not how we conduct business. We apologise for that and if you need any further assistance we will be happy to help.
We wish you all of the best with your studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Kind regards
Van Schaik Bookstore's reply13 Feb 2015, 16:00
Official
Hello aweporsh,
Thanks for bringing this to our attention as good service delivery is important to us and we take every complaint very seriously.
Unfortunately by the time you contacted the Braamfontein branch the 2 copies were no longer available. We did offer to order the book for you from another branch, which you declined, which is absolutely your prerogative.
We did address your complaint about our employee being rude to you as that's not how we conduct business. We apologise for that and if you need any further assistance we will be happy to help.
We wish you all of the best with your studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Kind regards
Thanks for bringing this to our attention as good service delivery is important to us and we take every complaint very seriously.
Unfortunately by the time you contacted the Braamfontein branch the 2 copies were no longer available. We did offer to order the book for you from another branch, which you declined, which is absolutely your prerogative.
We did address your complaint about our employee being rude to you as that's not how we conduct business. We apologise for that and if you need any further assistance we will be happy to help.
We wish you all of the best with your studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Kind regards