NM
Nelisiwe M
1 reviews | Active since May 2010
25 Jan 2016, 12:32
return policy
I bought a book in your store ,and realised it was the wrong book .returned if within 10 working days and was told i can't ,they will charge me 12% because it looks opened.However on the invoice nothing is written to say don't open the book , they will charge you 12%. You.r policy should be clear as I wouldn't have opened it.
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Van Schaik Bookstore's replyOfficial
02 May 2023, 21:58Hello xabane,
Thank you for bringing this to our attention.
We do have compassion for your situation, but we acted within the boundaries of our returns policy on the receipt, stating the following: \We will refund you the amount paid for the product or exchange the product if you are able to provide us with the original till slip
Thank you for bringing this to our attention.
We do have compassion for your situation, but we acted within the boundaries of our returns policy on the receipt, stating the following: \We will refund you the amount paid for the product or exchange the product if you are able to provide us with the original till slip
Van Schaik Bookstore's reply02 May 2023, 21:58
Official
Hello xabane,
Thank you for bringing this to our attention.
We do have compassion for your situation, but we acted within the boundaries of our returns policy on the receipt, stating the following: \We will refund you the amount paid for the product or exchange the product if you are able to provide us with the original till slip
Thank you for bringing this to our attention.
We do have compassion for your situation, but we acted within the boundaries of our returns policy on the receipt, stating the following: \We will refund you the amount paid for the product or exchange the product if you are able to provide us with the original till slip