REFUND NOT PROCESSED

<p>Bought books online, you never had stock of alot of the books. I sourced from 2 other Van Schaik stores as my classes were commencing. One of the books was not available at any of your stores close to me, so I bought it elsewhere. App**** for a refund, all seems to be well. I finally sent all documents required a month ago, to process the refund. I STILL DO NOT HAVE MY MONEY BACK and I get a "we are processing your refund" response when I query it. Could someone please advise why it is so difficult to get my money back?????</p>