Poor Service Delivery, Quick on the debit

<p>Order date: 30th January 2017. Order Cost: R429.50. Payment was successful.</p> <p> </p> <p>On the 30th of January 2017 I ordered a textbook for school (Order number 96307), here thinking that ordering online would be fast and efficient, to my surprise the exact opposite happened. </p> <p>I made multiple follow-ups regarding my order eversince I ordered my book. I literally call and email them on a daily basis with no response from their side. Week before last, they called to say that I should have my order last week no later than Tuesday (7th of February 2017). As you'd have it still nothing and as this has become a routine I called in to check how far my order is. And obviously still NO RESPONSE.</p> <p> </p> <p>I called and emailed everyday since after the 7th of February 2017 (When I would supposedly have my order). AGAIN!!! With no luck. So I try again this morning and I was told that the book has been sent out already to their courier comapny and was given the numbers. I obviously called the courier company after this and was told by the Gentleman there named Shannon that they don;t even have my parcel. This order was made on the 3rd of February on their side, this comes as a shock to me because I made the order on the 30th of January 2017. </p> <p> </p> <p>What makes me ****sed off and angry is that when it came time for the payment they debited almost immediately, I received a confirmation that it was successful. But when it comes to having my book delivered they lack on their side. At this point I just want my money back and not the book. There are other online stores that have this book. </p>