POOR SERVICE

I have requested a quotation on the 5th of March 2018 and after so many unanswered calls, responding to emails after 2 or 3 days i finally got the quotation and the money was paid by my employer. I received an email 3 days ago from Marlin Welcome to say i must come and collect the books, when i get there Berveley is telling me they don't have stock and they will order it oversees and that might take 8 weeks. I have deadlines and assignments to submit. I am not happy with their service and how they treat their customers.