Pathetic service

I have been waiting since 22/08/2017 for my refund. I have followed up numerous times with your call centre and am told to wait 5-7 working days for my refund to reflect. Well clearly that time period has passed and nobody seems to care! I have had the worst experience with your company and hence wanted my money back so I don' t have to deal with you anymore. You guys didn't inform that you couldn't source my books then you delivered whatever could be sourced to the incorrect address and blamed me. Even though I explained to Vivian Mackay that it was an error on your system (I submitted proof on my invoice to her) and received a screen shot that sited me as the cause for the mistake. I have since asked her to process my refund and she has requested a supervisor to do so. I still have not received my refund. Phindiwe Maleka was the last person that assisted me with the refund and seemed to be on the ball. I have patiently waited the quoted time period and have still not received a refund. Once again I have to chase your company when you should be doing your job. Van Schaik has greatly inconvenienced me. I am a working student that didn't need to go through this additional stress. Please give me my money so that I don't have to deal with your pathetic company again. I have posted this on my university forum.