Pathetic, horrible customer service

<p>I ordered my academic books online and paid it full. I called to enquire about when i can expect delivery. For three days the call centre agents told me they cant see my order and i must forward proof of payment to get allocated. I waited for this period fro three days. I even asked their twitter account for assistance only to be told that i shouldve bought ebooks, mind you i dont have a laptop i dont know how i that wouldve helped. After a week of calling my order placed and told to wait for 3-4 working days for delivery. But i still do not have the books. The call centre is not helpfull at all. I do not have the textbook still. I do not understand how the store can have an online store but it is not convinient for its consuners. The purpose of an online store is to get things quicker than at a branch. I am truly dissappointed with them, im never using them again. </p>