Overdue order still not processed

<p>I ordered 5 books ORDER: 92459 for my son on 19th December 2016 3 were e-books and 2 were hard copies, I recieved an email from Mukondekeki Mulandana on 21st December with the voucher numbers for e-books. That was the last communication I recieved from them. Yesterday I called the call centre and firstly I was told that they are offline and promised to be contacted back and they didn't, later I called again and they told me that they dont know when they will deliver because my order is still on purchase order its not invoived yet, The call centre agent was so rude and unprofessional she just wanted to get rid of me quickly. Then I asked what was the reason because I ordered in December and paid for these books and delivery , she said she doesn't know then I asked to be put through to a person responsible for my order , I was place on hold for 20 minutes without any response I dropped the call then called again to cancel the order then I was told to send an email I did send that email with my banking details up until now no onw has responded to that email I have sent 4 emails they have not responded</p> <p> </p> <p>I am so dissapointed about their poor service and unprofessionalism, I JUST WANT MY MONEY BACK THEY CAN KEEP THEIR BOOKS.</p>