1 reviews | Active since Feb 2017
Out of stock
<p>I have placed an order for school books and received payment notification on the 19th December 2016. It's the 1st of February 2017 and I am still waiting for my son's school books. </p> <p>My son is now back at school without the required books. He is beig ridiculed for having an "irresponsible" parent who didn't buy him books on time. Van Schaik has been sending me from pillar to post and still on this day, I haven't receive my order. I don't want the money back, I want the books that I paid for in full in December already. I don't want to hear abouth them placing an order late, I want the books.</p>
Dear Nabtahij Moleboheng Mokoatle
Thank you for bringing this to our attention. We apologise for the delay. We are working very hard to resolve the stock shortages.
We appreciate your patience and will try our best to accommodate you as soon as possible.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Dear Nabtahij Moleboheng Mokoatle
Thank you for bringing this to our attention. We apologise for the delay. We are working very hard to resolve the stock shortages.
We appreciate your patience and will try our best to accommodate you as soon as possible.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Good day Melanie Foxcroft
The call I received yesterday makes me question if am I really going to be helped as soon as possible or whoever was tasked to handle my query is not very considerate. He even suggested that I get a refund. When am I going to get the books if I get refunded now, 6weeks later?
I feel unappreciated as a customer and disrespected.
Good day Melanie Foxcroft
The call I received yesterday makes me question if am I really going to be helped as soon as possible or whoever was tasked to handle my query is not very considerate. He even suggested that I get a refund. When am I going to get the books if I get refunded now, 6weeks later?
I feel unappreciated as a customer and disrespected.
Hi Nabtahij-moleboheng-mokoatle
I can assure you we are trying our utmost to secure the books for you. We are in constant contact with the publishers about the order and will contact you as soon as we will be able to make delivery, which we are hopeful will be soon.
Again, we apologise for the inconvenience and thank you for your patience.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Nabtahij-moleboheng-mokoatle
I can assure you we are trying our utmost to secure the books for you. We are in constant contact with the publishers about the order and will contact you as soon as we will be able to make delivery, which we are hopeful will be soon.
Again, we apologise for the inconvenience and thank you for your patience.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore