Order WAY overdue!

<p>On 4 January I purchased eight books online from the Van Schaik website. I paid via credit card and received my payment confirmation from Van Schaik. All of the books were 'in stock' and the maximum shipping date was 3 working days. It has been 10 working days since I ordered and my books have still not arrived. When I phone the helpdesk they keep on telling met that 'the books are in stock but not at this branch'. As a customer do you really want to tell me it takes them 10 working days to get stock between branches? I work for an international company and it takes less time between international offices to ship stock. Something tells me that someone is being very dishonest at Van Schaik's. To be honest their prices were much higher than other online retailers but I went with them because all of the books were 'in stock' and I needed the books urgently. No one contacts you either to maybe explain/excuse the situation either. Great customer service team Van Schaik! Just a heads up, don't trust their version of 'in stock' :-(</p>