1 reviews | Active since Sept 2015
Online order
Around the 28th August 2015, I ordered a text book online, paid and all but it turned out that I put a reference number for the wrong book, due to that a wrong book was delivered, however I spoke to the lady by name of Vivian Mackay, via e-mail, (I have proof) who then asked me to send the book back so that I can receive the correct book I have ordered, I did as told and then she asked me to pay another R50 for courier of which I did then I sent the proof of payment, yesterday already the 07 Sept 2015. So when I called this morning to found out when am I going to receive the book, I got to speak to a lady by the name of Cynthia who then told me that, Vvian Mackay is on leave and will be coming back after 2 weeks. Imagine, I need this book before Friday and Vivian didn't even bother to sort out my order or even give a feedback on my order before she left. I HAVE AN ASSIGNMENT DUE ON FRIDAY THE 11TH AND I JUST WANT MY TEXTBOOK. I'M REALLY DISAPPOINTED AND UNHAPPY.
We sympathize with your situation. Unfortunately our policy states that we have to wait for proof of payment before we can dispatch a book. However as agreed with you we arranged that you can pick up the book at your closest Van Schaik Bookstore instead of couriering it to you.
We wish you all of the best with your assignment and studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
We sympathize with your situation. Unfortunately our policy states that we have to wait for proof of payment before we can dispatch a book. However as agreed with you we arranged that you can pick up the book at your closest Van Schaik Bookstore instead of couriering it to you.
We wish you all of the best with your assignment and studies.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore