1 reviews | Active since Feb 2017
Online book order - Beware! Do not keep to indicated delivery time period
<p>I ordered a book from van Schaik's on line on the 3/2/2017. The indication was the book is in stock with 1 day delivery. Ordered, paid and got confirmation. It is now the 9 Feb and no book with a Uni student unable to complete required wor****!</p> <p> </p> <p>I followed up telephonically 8/2 and got a very laid back response and a promise that I would be contacted to see whether the book could not be picked up from the Hatfield store .... still waiting. Last time I order anything from Van Schaiks </p>
Van Schaik's have been in touch and arrangements have been made to collect the book in Hatfield. It appears that the courier system is letting them down - just a pity that communication with clients is not what it should be - simple sms message advising of any difficulties or delays would go a long way in keeping customers happy - Thank you Phindi for your response yesterday, appreciated
Van Schaik's have been in touch and arrangements have been made to collect the book in Hatfield. It appears that the courier system is letting them down - just a pity that communication with clients is not what it should be - simple sms message advising of any difficulties or delays would go a long way in keeping customers happy - Thank you Phindi for your response yesterday, appreciated
Hi Leonore
Thank you for your patience and understanding the situation. We are trying our best to sort our our technical and practical issues to make it a better shopping experience.
Thank you for your feedback. We appreciate it as it helps us to better our level of service delivery.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Leonore
Thank you for your patience and understanding the situation. We are trying our best to sort our our technical and practical issues to make it a better shopping experience.
Thank you for your feedback. We appreciate it as it helps us to better our level of service delivery.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Thank you Phindi - Book was collected - happy customer!
Thank you Phindi - Book was collected - happy customer!