1 reviews | Active since Jan 2017
No refund for order 92677
<p>I purchased two textbooks last moday and before they were delivered I informed the bookstore that I would like to cancel one of the two books. I was told to return the book and tax invoice by courier which I did last Thursday because I did not want the 10 day return period to lapse. So the book was delivered to the bokstore on Monday the 9th and from then Vivian has not been replying to my emails. I made sure that the book was returned in mint condition and within 10 days but I still have not recieved a refund or response. Mind you I had to pay R185 for the book to be couriered and returned in time. I have purchased many books from Van Schaik in the past and had hoped that since I adhered to requirements for returning the book I would recieved the same level of service I have recieved previously. </p>
Dear Menika Mhlongo
Thank you for bringing this to our attention and it was reported immediately as we take every complaint very seriously.
Unfortunately due to the heavy rains and storm recently our system was damaged which caused a backlog. It's no excuse however, and we do apologise since we pride ourselves in delivering excellent service.
Our online store agent will be in contact with you shortly to resolve the matter.
Again, we apologise for the inconvenience and trust that your next shopping experience with us will exceed your expectations.
Kind regards and best wishes with your studies.
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Dear Menika Mhlongo
Thank you for bringing this to our attention and it was reported immediately as we take every complaint very seriously.
Unfortunately due to the heavy rains and storm recently our system was damaged which caused a backlog. It's no excuse however, and we do apologise since we pride ourselves in delivering excellent service.
Our online store agent will be in contact with you shortly to resolve the matter.
Again, we apologise for the inconvenience and trust that your next shopping experience with us will exceed your expectations.
Kind regards and best wishes with your studies.
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore