SG
Shabnam G

1 reviews | Active since Jul 2009

07 Apr 2015, 11:30

no feedback

I have had the most pathetic service ever received from this book store it unfortunate my company deals with this type of unprofessional people.i requested a quote for books which was only received 5 days later after calling them 6 times .my company paid them the same day i was never contacted yet again i called them and on the 30th confirmed all was in order. To date i have been having a battle to get my books after me calling non stop the lady eventually helped me with 3 books and still i have not been able to get in touch with them for the 2 more.which are the subjects i am writing. I am calling with no answer the email comes back stating Ryan is on leave<br> This is by far the worst experience ever.i would rather use another branch and in the future i will pay cash to another supplier and rather get refunded than work with such unprofessional unhelpful individuals.

0
Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply08 Apr 2015, 15:57
Official
Hello ramzans,

Thank you for bringing this to our attention. I can assure you that service excellence is very important to us. We apologise for the inconvenience you suffered.

I believe arrangements have been made with you regarding the two books you still require. Please don't hesitate to call on us if you need any further assistance.

We wish you all of the best with your studies.

Kind regards

Melanie Foxcroft
Brand Manager
Van Schaik Bookstore