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maartin O
1 reviews | Active since May 2010
14 Jan 2016, 18:39
No delivery of order
I placed an order and made payment on the 9th of January 2016 by credit card<br> <br> Up until now I haven't received my order nor any explanation of why it is not delivered yet.<br> <br> This is unacceptable as your website indicated that you have the books in stock that I ordered.<br> <br> I need these books urgently and cannot wait till your organisation some day feels like delivering my order.<br> <br> <br> <br>
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Replies (1)
Van Schaik Bookstore's replyOfficial
15 Jan 2016, 15:12Hello maartin,
Thank you for bringing this to our attention.
The order was only processed on the 11th of January since the 9th of January fell over a weekend. Unfortunately there was a delay in securing one of the books, however, we failed in informing you in time that there would be a delay.
Please accept our earnest apologies. We have arranged delivery for tomorrow.
Again, we do apologise for the inconvenience.
We wish you all of the best with your studies and future endeavours.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Thank you for bringing this to our attention.
The order was only processed on the 11th of January since the 9th of January fell over a weekend. Unfortunately there was a delay in securing one of the books, however, we failed in informing you in time that there would be a delay.
Please accept our earnest apologies. We have arranged delivery for tomorrow.
Again, we do apologise for the inconvenience.
We wish you all of the best with your studies and future endeavours.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Van Schaik Bookstore's reply15 Jan 2016, 15:12
Official
Hello maartin,
Thank you for bringing this to our attention.
The order was only processed on the 11th of January since the 9th of January fell over a weekend. Unfortunately there was a delay in securing one of the books, however, we failed in informing you in time that there would be a delay.
Please accept our earnest apologies. We have arranged delivery for tomorrow.
Again, we do apologise for the inconvenience.
We wish you all of the best with your studies and future endeavours.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore
Thank you for bringing this to our attention.
The order was only processed on the 11th of January since the 9th of January fell over a weekend. Unfortunately there was a delay in securing one of the books, however, we failed in informing you in time that there would be a delay.
Please accept our earnest apologies. We have arranged delivery for tomorrow.
Again, we do apologise for the inconvenience.
We wish you all of the best with your studies and future endeavours.
Kind regards
Melanie Foxcroft
Brand Manager
Van Schaik Bookstore