No Delivery?No Contact?
<p>I ordered & paid for textbooks on 12/01/2017. I am still awaiting delivery of the textbook. I have emailed numerous times, the calls do not get answered, the mailbox is full so you cannot leave a message.</p> <p>My son is now sitting in class without the book he requires for GRADE 12 MATHS.</p> <p>This is not a joke people, as we all know how stressfull matric is.</p> <p>Please respond, which is the courteous thing to do at the least.</p> <p>Very poor to say the least!!</p>
Hi Michelle
We apologise for the lack of communication. Stock of this particular textbook is very limited, but we have ordered a copy for you and the call centre manager will contact you regarding delivery around mid-week next week.
Once again, we apologise for the inconvenience.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Michelle
We apologise for the lack of communication. Stock of this particular textbook is very limited, but we have ordered a copy for you and the call centre manager will contact you regarding delivery around mid-week next week.
Once again, we apologise for the inconvenience.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Received a call that the book would be delivered on saturday or monday 06/02. Still waiting, no book!! When you try to phone, you are on hold for so long it cuts you off. No reply, very poor service.
Please send my son his book that I have paid you for, this is outrageous!!!!
Received a call that the book would be delivered on saturday or monday 06/02. Still waiting, no book!! When you try to phone, you are on hold for so long it cuts you off. No reply, very poor service.
Please send my son his book that I have paid you for, this is outrageous!!!!
Hi Michelle
Our apologies for the delay. The book will be dispatched today with the tracking no: IEVST***. You can follow the progress of delivery status on Internet Express' website.
Our earnest apologies for the inconvenience you suffered. We hope that your next shopping experience with us will exceed your expectations as we are taking every complaint seriously to better our service, and appreciate your feedback.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Michelle
Our apologies for the delay. The book will be dispatched today with the tracking no: IEVST***. You can follow the progress of delivery status on Internet Express' website.
Our earnest apologies for the inconvenience you suffered. We hope that your next shopping experience with us will exceed your expectations as we are taking every complaint seriously to better our service, and appreciate your feedback.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore