NEVER AGAIN!

I bought books for UNISA, online at Van Schaik bookstore on the 04-02-2023. I paid online. A few hours later I sent an email as the manager from Van Schaik instructed me to do to say that I am cancelling the order before courier dispatches for delivery. Which I did, as I drove through to Port Elizabeth the same day to buy them because I needed the books urgently. I then sent an email to Van schaik to cancel order and to request a refund. " Good day, Please can you cancel and refund the order to Chantal Repko Nedbank Current account Account number: ‪***‬ Amount: R691

Please confirm that you have received this email before the courier dispatches for delivery on Monday morning.

Order #216880 Order Summary CURRICULUM STUDIES IN CONTEXT (UNISA EDITION) ‪***‬ R180.50 1 R180.50 ADULT DEVELOPMENT AND AGING ‪***‬ R430.50 1 R430.50 Subtotal (excl. VAT) R 600.88 Shipping (excl. VAT) R 90.12 VAT R691.00 Gift Card R0.00 Rewards R 0.00 Total R691.00 Delivery Details Name: Chantal Repko"

Since that day, I have been recieving excuses as to why they cannot refund my order, saying "Thank you for your enquiry.

Kindly note that one book was received at our store which is CURRICULUM STUDIES IN CONTEXT (UNISA EDITION) and which is the only book that we will be able to provide you with refund. Kindly provide us with Proof of delivery for all the books returned.

Please do not hesitate to contact us should you require any further assistance.

Kind Regards, Kgothatso Nkgodi " How do I provide proof of delivery if i never recieved any books? Its now mid June and I still have not recieved a refund on my order? Who can I speak to regarding the refund? Do I go to a court or a lawyer? I have really had such a poor experience from this company, I just want my money back.