Laptop nightmare

<p>I Recentlytly bought a laptop at van schaick bookstore Polokwane branch and I am still sitting here with no laptop and no refund. The service at this branch is slow and they undermine customers. They treated me like utter *******. I bought a laptop on the 22nd of April 2016 and they said I must wait for an order but immediately the lady came back with one and said its available. I took the laptop home and on Tuesday tge 26th I was about to download Office and I noticed the buttons don't work and so I took it back on the 28th as on the 27th was a holiday. </p> <p> </p> <p>I get there to return the laptop and the guy takes it and says they will fix it. He takes it and takes my details and I wanted a refund or a new laptop but I wasn't heard. So I left and came back after a few minutes to explain that I don't want a brand new fixed laptop, and then he says they first have to check wether its my fault the laptop is not working or theirs . He then says its just a factory fault but they will fix it and it it will be as good as new. So I left in anger. I came back the next day to try and get him to fix my issue and refund me or get me a new one. I try to explain that I can't be the one who ruined the laptop as it didn't have a typing program and again we just argued back and forth. So I decided I will wait for their feedback.</p> <p> </p> <p>I waited and waited and no one called. So I went back on the 10th of May and I asked why haven't they called and the guy says they haven't taken back the laptop to be checked so the Laptop was just sitting in the shop while I was waiting. So he says he will refund me my money and then he says the system is not working they will call me when the refund is done so I went back again today because again they **** and didn't call. I find the lady who was supposed to call me and she says she can't refund me because they don't have cash in the shop and that I must wait for the manager to come refund me. I asked her when the manager will be back she says tomorrow. </p> <p> </p> <p>I am sick and tired of this service. Firstly I am behind with my school work all because they are selfish and don't want to refund me so I can buy a laptop elsewhere. Secondly they are rude and inconsiderate of their customers. Thirdly they don't have a policy for electrical products. </p> <p> </p> <p>Please help me.</p>