Inept Service

Im unhappy with the service I received from Van Schaik bookstores. I placed an order online for a textbook and received it over 2 weeks later! with one day to spare before needing it for an assignment due the day after it was delivered. Nobody notified me as to the status of delivery, I had to do all the follow ups. I spoke to a Cynthia at the the Pretoria call centre / Helpdesk, who never got back to me despite her saying she would. I then spoke to an Alfred who gave me the number of the courier so I can sort it out myself basically, because he / Van Schaik, could not explain as to why my book was not yet delivered - R900 later....