VM
Victor M

1 reviews | Active since Mar 2012

02 Mar 2015, 12:31

I was rudely chased out.

Good day.<br> <br> I am very disappointed with the entire staff at the store.<br> On Saturday afternoon just after 1 o'clock, I walked into this store to quickly grab few books.<br> I was a minute late, if not 1 o'clock on the dot. The security asked me out and I begged her to let me in so I can ask the people <br> inside to assist me, as my friend was leaving town and there were books I wanted him to take with.<br> I then begged the old lady, who looked like she is in charge of the store to let me buy the books, she rudely denied me that opportunity.<br> I might have been a minute late, but rudely chasing me out while am already in the store is very disappointing for such a big brand.<br> I love books, and this incident compromised my relationship with Van Schalk Bookshop.<br> <br> Thank you.<br>

0
Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply03 Mar 2015, 14:53
Official
Hello mudashuda,

Thank you very much for bringing this to our attention.

We pride ourselves in delivering great service delivery and therefore we do apologise for the inconvenience you suffered and the way the situation were handled.

We addressed it with both our staff members and security to ensure that it never happens again.

Please accept our sincere apologies for your unsatisfactory shopping experience.

Kind regards

Melanie Foxcroft
Brand Manager
Van Schaik Bookstore