Horrible Service

The service I received from VS was not very pleasant. I had ordered books which showed that there was stock available right after registering my courses at UNSIA on Sunday, 31.01.2021, and expected it to arrive here by latest Friday, 05.02.2021; however, this was not the case. I phoned the customer care line to find out about my books, and the consultant said she will phone me back with the tracking number before 5 PM, as her system is slow. This time came and went and I have not heard a single thing from the consultant. This spoiled my weekend, as I was hoping to get started studying for my first online assignment due in 2 weeks. Monday came and I received an email stating that the order has not been shipped because there was a limited quantity of books available, I rep**** stating that if the books I ordered does not reach me by the end of today, 08.02.2021, I want the eBook versions in the meantime so I can start with my studies (this was not even suggested by the customer service representative as a plan B.). I have not heard a single thing from the customer service representative (i.e. Lebone Phele) as of yet and I am strongly considering cancelling my order and taking my business elsewhere. My studies are now a week behind because of the inaccurate information on the VS website, and the poor service received from this company. I have also tried to get in touch via their Facebook page, and have received no response whatsoever. I would definitely NOT recommend these people to anyone.