BM
Banele M

1 reviews | Active since Feb 2015

05 Feb 2015, 16:50

********** attitude & Bad Service.

Today i walked into the Van Schaik Bookstore and i did not receive any help from anyone in store. Most of the employees were gathered in a corner engaging in conversation while people roamed around the store looking like lost souls. Things became even more worse when i went to the help desk and I had to wait for the lady to finish her personal phone call during office hours. Thereafter she told me that she would not help me because I didn't have a pen and when i asked to use one of the multiple pens on her table she told me to get out and commenced with another personal phone call. Not only am I embarrassed but i don't have my textbooks because of their lack of interest in their jobs. I will most definitely be not returning to that store ever again.

0
Replies (1)
Van Schaik Bookstore
Van Schaik Bookstore's reply08 Feb 2015, 13:47
Official
Hello BaneleM,

Thank you for bringing this to our attention. Good service delivery is very important to use which is why this was immediately raised with stored management and staff.

I believe the store manager has contacted you to find out exactly what happened and also to apologise.

We apologise for any inconvenience you suffered.

Kind regards

Melanie Foxcroft
Brand Manager
Van Schaik Bookstore