tM
thabang M

1 reviews | Active since Mar 2015

01 Feb 2017, 20:35

**** Online promises

<p>I ordered a book from the bookstore online and delivery was supposed to be in 5days maximum.it's been more 2 weeks and still no book.called the store and was told the book is at another branch.I enquired about a possible refund only to be told that would take almost 7 days.I even sent emails....Why promise quick delivery,charging R80 then wait for 17 days!!!!</p>

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Replies (2)
tM
thabang M's update01 Feb 2017, 21:33
Reviewer Update

Got a call from van schaik bookstore and my query was resolved,was even offered possible solutions.great customer service

Van Schaik Bookstore
Van Schaik Bookstore's reply01 Feb 2017, 21:41
Official

Hi Thabang

Thanks for taking our call. Happy that we could resolve the problem so easily.

Kind regards

Melanie Foxcroft

Brand Manager, Van Schaik Bookstore