EFT payment , lost time in studies no conformation

I have placed my order on the 5th Feb 2016. The on-line credit card payment system doesn't work.,however the system informed me that my order is being processed. I made numerous phone calls, during which every time people promised to call me back but never did. Then I made a EFT payment and it was confirmed to have been recieved. Now I have confirmation of of payment but still no books. The end result is that I have lost 3 weeks of studie time so far. Happy to take the money but not so happy to deliver the goods..<br> ers phone calls , during which every time people promised to call me back but never did. Then I made an EFT payment and it was confirmed to have been received. Now I have confirmation of my payment but still no books. The end result is that so far I have lost 3 weeks of studie time so far. Happy to take the money but not so happy to deliver the goods.