Do not use Van Schaik online - EVER

I will never again make use of the van Schaik online book store. I ordered and paid for 11 books on the 10th of January 2022. On Friday the 14th of January I was called by Van Schaik in Parow center to inform me that my books have arrived and is ready for collection. Upon collecting them on the 15th, I opened the package in store as it felt extremely light, and found that only 5 of the 11 books were delivered.

Upon querying this, I was told by the staff to contact the online book store to find out what the issue is. I insisted that they contact the online store, as I was standing in a van schaik store, to find out what happened with my order. After having to speak to two different staff members, the phone call was finally made by one of the staff members, I was told that the other books were not sent as they were not in stock when the rest of the order was sent out - NO COMMUNICATION to this effect was given to me whatsoever. I had to uber to the Parow center and back home (at my expense) to get a book order, that was partially filled.

I was then informed that the balance of the books have been dispatched and will be delivered to the store this week for collection. Schools started yesterday, and WE STILL DO NOT HAVE THE BALANCE OF THE BOOKS.

I spoke to Aseza at Parow center this morning, she informed me that my parcel has not yet been delivered.

I have contacted the online store with various apologies received, but no proper solutions.

I fail to understand why we can not go and collect our orders from physical stores if we have already made payment.