1 reviews | Active since Aug 2016
Despicable service, total *****!
<p>My order number is ***xx. I placed my order via your website and paid for it on the 9th of January 2017. All books ordered advertised a delivery time of 1-2 days. <br />I HAVE STILL NOT RECEIVED MY BOOKS!!!!!<br />I thought Van Schaik was a reputable business and therefore decided to order from you, but NEVER AGAIN!! <br />I phoned on the 13th and was told that my order was "slightly" delayed. I emailed on the 19th and again on the 20th, but have had no response. We're now at the 24th and still nothing. This is absolutely disgusting service. My child is now missing out on school work because you did not deliver as promised!!</p>
Dear Debbie van Eeden
Thank you for bringing this to our attention. There was unfortunately a delay in securing some of the titles due to the high volume of demand for school books this time of the year.
However, the books have been dispatched and couriered with Internet Express and can be tracked on the following waybill no: IEVST***.
If all goes as planned you should have your books by the end of the week.
Our apologies for the delay and the inconvenience. We know it's truly frustrating this time of the year and we appreciate your patience.
Kind regards
Melanie Foxcroft
Van Schaik Bookstore, Brand Manager
Dear Debbie van Eeden
Thank you for bringing this to our attention. There was unfortunately a delay in securing some of the titles due to the high volume of demand for school books this time of the year.
However, the books have been dispatched and couriered with Internet Express and can be tracked on the following waybill no: IEVST***.
If all goes as planned you should have your books by the end of the week.
Our apologies for the delay and the inconvenience. We know it's truly frustrating this time of the year and we appreciate your patience.
Kind regards
Melanie Foxcroft
Van Schaik Bookstore, Brand Manager
Dear Debbie van Eeden
Thank you for bringing this to our attention. There was unfortunately a delay in securing some of the titles due to the high volume of demand for school books this time of the year.
However, the books have been dispatched and couriered with Internet Express and can be tracked on the following waybill no: IEVST***.
If all goes as planned you should have your books by the end of the week.
Our apologies for the delay and the inconvenience. We know it's truly frustrating this time of the year and we appreciate your patience.
Kind regards
Melanie Foxcroft
Van Schaik Bookstore, Brand Manager
Dear Debbie van Eeden
Thank you for bringing this to our attention. There was unfortunately a delay in securing some of the titles due to the high volume of demand for school books this time of the year.
However, the books have been dispatched and couriered with Internet Express and can be tracked on the following waybill no: IEVST***.
If all goes as planned you should have your books by the end of the week.
Our apologies for the delay and the inconvenience. We know it's truly frustrating this time of the year and we appreciate your patience.
Kind regards
Melanie Foxcroft
Van Schaik Bookstore, Brand Manager
Thanks I have received my books. But bottom line, don't promise/advertise a service that you are unable to deliver on. If you know that there is delay due to high demand this time of year, build it into your stated delivery times or plan better. But just expecting the customer to pick up the slack is unacceptable.
Thanks I have received my books. But bottom line, don't promise/advertise a service that you are unable to deliver on. If you know that there is delay due to high demand this time of year, build it into your stated delivery times or plan better. But just expecting the customer to pick up the slack is unacceptable.
Hi Debbie
Thank you for your feedback. I'll make sure that it gets communicated to Management.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Debbie
Thank you for your feedback. I'll make sure that it gets communicated to Management.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Debbie
Thank you for your feedback. I'll make sure that it gets communicated to Management.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore
Hi Debbie
Thank you for your feedback. I'll make sure that it gets communicated to Management.
Kind regards
Melanie Foxcroft
Brand Manager, Van Schaik Bookstore