Complaint

<p>I'm really upset with the service I have received I bought a book (digital marketing)on Tuesday the 08/08/2017 and I advised the service consultant I would be returning the book any Day as I am not sure if my mother would've bought it for me cause she was in joburg when my mother came back she came back with a copy. Now when I went back home I looked at the condition of the book and I wasn't happy but because I was in a rush, I didn't get time to actually go back up until today 12/08. When I return the book they tell me it's not in the right condition and I should give them the one that my mom bought me which as a customer I think it's very appalling how can I swap a book that's in condition and keep the one that the store provided and it wasn't in good condition. Like that solely exhausting my customer rights. I am really upset and will never ever use your book shop ever again I would understand if I had used the book but I hadnt even used it even once I have an assignment that's due on the 15/08 but I haven't touched it. Extremely angry and what hurts me the most the consultant told me there was only 1 book left on the shelf. I'm so upset.</p>