Book Ordered Online Not Received

I reviewed the delivery details on their online store, the details indicate that the book will be delivered within 3 working days after order is placed. The website indicated that there is stock available of this book.<br> <br> I placed the order for the book once I was happy with the above. Today (4 working days later), I did not receive the book. I contacted the company customer care, the personnel indicated that the book has a delay of 4-6 weeks. I told him this is not acceptable, he then indicated that he will check with his supervisor. <br> His supervisor has emailed me to indicate that the book will only be delivered to me in the next +- 4 working days. This is not acceptable as I required the book today. I requested the company to provide a full refund so that I can procure the book from another store but they have not responded.<br> <br> Order # 76939<br>