Beyond Poor services

<p>On 20 January 2017 at 6:11pm my husband placed an order online. He ordered 3 books: Quality management for organizational excellence introduction to total quality(R 1207.95); Automaotion production systems and computer integrated manufacturing(R1040.95) ; Logistics engeneering and management(R1151.95). He has paid everything in full.</p> <p>On 4/2 I started to follow up. On the 10/02/2017 I was told that the entire order is being held back because they are waiting for one book. And the out of the blue he following day my order was deliverd WITHOUTQuality management for organizational excellence introduction to total quality(R 1207.95). After Numerous phone calls and a Very High phone account I was told today that they can`t tell me when they will receive the book. This after I was told on Thusrsday, Friday and Yesterday that I can be expecting my book before the end of yesterday(14/02/2017). During this entire process I was promised a return call 9 times with no prevail. This is really disappointing!! When can I expect my book?</p>