Bad online order and refund experience

<p>I ordered a book 13 March 2017. The website showed that the book was in stock and would be delivered within 3 business days. I paid with my Visa card and they confirmed receiving my payment. After a week went by I called to ask why the book had not been delivered. The consultant told me that the book was not in stock and that they were waiting. I then decided to cancel the order and purchase the book from a different store as I would have had to wait another week for the book . After cancelling the order, I have been waiting 8 business days for a refund. I've been calling them everyday since last week and no one has an answer as to why I am not being refunded. Their communication is poor and service is slow. I never experienced problems from online orders from other sites. I am waiting for a refund that is rightfully mine. My order number is 101463</p>