bad customer service and misleading information on google

l am a new student umder a bursary scheme that has been working with your company for years hence l was advised that l can get my book either by collection or delivery request and mention the bursary l am with and put the cost of books in their account.To my surprise l called the sandton branch they couldn't help me l eventually called your Roodepoort Branch on the 20th l was answered by Sinemhlanhla Mkize who promised to assist me and request the invoice which l sent via email called back about 2 days later to confirm my order and promised delivery very soon. but fastforward to 12 days later no delivery has been made l am worried because l have an exam on Monday. l googled your Maponya Mall. and went there but again the store has moved but not updated on google which is quite disappointing for a big establishment like your bookstore.