bad bad service never again

I am writing to express my dissatisfaction regarding an online order for my scholar’s books that was placed on 08 January.despite numerous follow-ups, calls, and emails, I have received no meaningful assistance to date. Each time I contact the store, I am informed that the books have already been invoiced, yet no one is able to explain why the order has not been shipped or provide a clear resolution timeline. I am repeatedly told that there is nothing that can be done, which is extremely frustrating and unacceptable. Schools have already started, and my scholar is still without textbooks because of this delay. The lack of accountability and communication has caused significant inconvenience and distress.