Appalling service

Good day

I would like to lodge a formal complaint. On the 22 January 2025 I placed an order for text books, and I selected the R100 delivery option, which was presented as the fastest delivery option on the website as opposed to the R50 delivery option, which the website said would take about 9 days.

I selected the faster option because I needed the books urgently. To this day I have not received my books. I have attempted to contact the bookstore where I needed them to be delivered and they didn't know anything about my order. I attempted to contact your online call center multiple times I could not get through. Eventually, when I managed to get through today, the lady tells me that there are some books that are still outstanding. She said the books will only be delivered next week even though I expressed my dissatisfaction multiple times and the urgency of the matter.

This is unacceptable. I want my R50 back. You have failed to deliver the books using the promised fast delivery service therefore, all you should charge me, should be R50 for the standard delivery.

I have always know this to be a reputable bookstore and I am extremely disappointed by the service