Appalling customer service from Fourways Cedar branch from Nancy Mathebula and her Manager Justine.

Appalling customer service from Fourways Cedar branch from Nancy Mathebula and her Manager Justine. Customers are clearly an inconvenience to them, Phones are not being answered as a result i had to drive to the branch just to get a qoute for my text books so that my Employer pays store direct. Nancy insisted on sending this via email together with bank confirmation letter and she only sent me bank letter with no quote, Monday i had to escalate her to CT head office where i was given Justine's cell (Store Manager ) worse than her staff. I had to ensure payment was processed same day 28th Feb and personally took EFT copy to the shop and was told to wait for payment to reflect. 24hrs passed and no courtesy call from them until i had to drive to the branch again. Upon arrival my order was released with one text book out of stock and Nancy never bother to order the book or asked me if i would like to have refund. I escalated her to her manager for the 3rd time and her Boss never bother to sort out my query till today. As it stands i dont know whether the text book was order or what is going to happen with my credit.