All the books, but no service

<p>On Monday, 16 January, I ordered a book through Van Schaik's online bookstore. The book in question was in stock and would be dispatched within 3 working days. By my calculation, this should have been the Thursday or Friday. The payment was done by credit card, so there could not have been any delays. On Friday, 20 January, I tried to follow up with Van Schaik, but could not get hold of anyone telephonically or through the live chat on their website. Today, Monday, 23 January, I finally got hold of someone who told me that the book will only be dispatched this afternoon! When asked if it would be delivered no later than tomorrow, Tuesday, 24 January, I am told that it is not up to them! The courier will deliver when they can. This is the worst service I have ever received from an online store and can guarantee that I will never make use of them again.</p>